At Solaro Shades, we stand by our products and want you to know you're investing in the best when you buy Solaro. That's why we have The Solaro Warranty on all products.
How The Solaro Warranty works
The Solaro Warranty is a limited lifetime warranty that provides one replacement pair of sunglasses for the lifetime of the product. The replacement will be the style and color of sunglasses purchases as long as they are in stock. If not, warranty redeemer will receive a pair of equal or greater value.
What is my product is sold out?
If the product is sold out, customer will be offered either a) another colorway of the same frame style b) a full refund in site credit or c) a refund for half the amount (unless the glasses break within 30 days).
Overall Eyewear Warranty Policy
All Solaro eyewear is warranted against breakage due to material or workmanship defect for the lifetime of the product. Solaro’s warranty program does not cover scratched lenses. Additionally, any alterations of Solaro products (i.e. sunglasses fit with non-Solaro prescription lenses) will void warranty coverage.
How to claim your warranty
If you need to claim your warranty, you may request a new pair by submitting a request to warranty@solaroshades.com.
Proof of purchase may be required to claim your warranty, as well as photographs of the damaged item.
Please email the following:
- Name
- Order Number
- Date of Purchase
- Point of Sale (website, Amazon, in-person event)
- Picture of the damaged product
Please note: A processing fee of $9.99 is required with each replacement.
What items are covered by the Warranty?
The Solaro Warranty covers damage to all products old on solaroshades.com, and Solaro Shades Amazon Listings, or any official Solaro Shades in-person event.
What items are not covered by the Warranty?
The Solaro Warranty does not cover sunglasses that our lost or stolen.
